Charter Fitness
815-730-0500
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Charter Fitness, formerly Cardinal Fitness, offers a clean and friendly environment for a daily workout. It offers many amenities, such as a kids' room, personal training and a dedicated stretching area. A one-day pass can be printed out from the website.
- Hours: Mon - Thu, 4:30am - 10pm; Fri, 4:30am - 9pm; Sat, Sun, 7am - 5pm
- Handicap Accessible: Entrance level with sidewalk
- Payments accepted: Cash, Debit Card, Discover, MasterCard, Personal Check, Visa
- Discounts: Group/family
- Parking: Free lot
- Features: Cardio (bicycle), Cardio (elliptical), Cardio (stair master), Cardio (tread mill), Strength (free weights), Strength (machines)
- Services: Fitness assessment, Personal training, Towel service
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Reviews (1)
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HORRIBLE! STAY AWAY! Dingy, cramped facility set in a strip mall along Route 59. Customer service from low level employees is best described as barely adequate. The Regional Manager, Eric something, works at this facility and is the rudest man I have ever encountered in any type of customer service role. I wanted to cancel my membership and found myself being shouted at by this man, ranting on and on about how I needed to follow the company's procedures. When I asked for the manager, he said he was the manager - when I asked how to reach the regional manager, he said he was the regional manager and continued with his officious and abusive rant. Absolutely inexcusable behavior. Customer service makes or breaks a business and gyms are notorious for making membership cancellations difficult. Charter Fitness lives down to this reputation very easily. I would recommend staying away from this third rate company and giving your money instead to Zip Fitness or another competitor (which offer better service for the money and even cheaper membership options).